C.R. Fletcher Associates is currently seeking a CRM Business Analyst/Application Administrator for a reputable client in Syracuse, NY. The Business Analyst will be supporting a third party Field Service software solution, and will act as the liaison between technical teams and business units. The Business Analyst will be responsible for identifying opportunities to optimize the Field Service software, work with users to design and implement improvements, and provide ongoing training. The Business Analyst will configure and update the software as needed.
- +2 plus years of similar experience supporting CRM or Field Service applications is required. Associates degree required, Bachelor’s preferred. Must have familiarity with Salesforce.com and/or Servicemax as a user. Previous Project Management experience highly preferred. Must have exceptional troubleshooting skills and the ability to effectively interface with end users.
If interested, please apply for immediate and confidential consideration.
Educational Requirements: Associate's degree
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